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IT Service Desk Customer Service Fundamentals
magnet:?xt=urn:btih:961cabc2a85fcc481512aebb70133f01bd45d295&dn=IT Service Desk Customer Service Fundamentals
磁力链接详情
Hash值:
961cabc2a85fcc481512aebb70133f01bd45d295
点击数:
135
文件大小:
2.09 GB
文件数量:
34
创建日期:
2017-3-27 03:40
最后访问:
2024-5-27 06:31
访问标签:
IT
Service
Desk
Customer
Service
Fundamentals
文件列表详情
518163_05_01 - Next steps.mp4 21.38 MB
518163_00_01 - Welcome.mp4 26.77 MB
518163_00_02 - How to get the most value out of this course.mp4 27.38 MB
518163_00_03 - What makes service desk customer service unique_.mp4 29.09 MB
518163_01_03 - Contact investigation and diagnosis_ Open-ended questions.mp4 34.12 MB
518163_01_05 - Contact investigation and diagnosis_ Confirming questions.mp4 34.36 MB
518163_01_04 - Contact investigation and diagnosis_ Probing questions.mp4 40.28 MB
518163_04_03 - How to say no without saying no.mp4 41.68 MB
518163_02_01 - Placing a contact on hold.mp4 44.84 MB
518163_02_04 - Escalation procedures_ Why.mp4 47.41 MB
518163_01_07 - Contact closure.mp4 49.88 MB
518163_03_05 - Building rapport through writing_ Tone.mp4 53.6 MB
518163_03_08 - Refining our message.mp4 58.55 MB
518163_04_05 - Customer behavior profiles_ Impassioned.mp4 64.77 MB
518163_04_07 - Customer behavior profiles_ Chatty.mp4 65.52 MB
518163_04_06 - Customer behavior profiles_ Combative.mp4 66.9 MB
518163_02_06 - Transfer procedures.mp4 68.12 MB
518163_03_06 - Building rapport through writing_ Words.mp4 68.12 MB
518163_04_04 - How to say no_ the steps.mp4 68.47 MB
518163_04_08 - Customer behavior profiles_ Timid.mp4 71.05 MB
518163_04_01 - Recovering unsatisfied customers.mp4 71.44 MB
518163_01_01 - Contact greeting and validation.mp4 71.84 MB
518163_04_02 - Learning how to redirect customers.mp4 72.52 MB
518163_03_01 - The value of building rapport with customers.mp4 74.28 MB
518163_01_06 - Contact resolution.mp4 76.17 MB
518163_01_02 - Contact investigation and diagnosis_ Close-ended questions.mp4 77.32 MB
518163_02_02 - Hold_ The DATE process.mp4 78.42 MB
518163_02_03 - When to use mute.mp4 80.74 MB
518163_03_07 - Building rapport face-to-face.mp4 88.96 MB
518163_03_02 - Building rapport over the phone, part 1.mp4 90.62 MB
518163_03_03 - Building rapport over the phone, part 2.mp4 90.82 MB
518163_03_04 - Building rapport through writing_ Style.mp4 93.49 MB
518163_03_09 - How to effectively manage conflict.mp4 94.81 MB
518163_02_05 - Escalation procedures_ How.mp4 96.88 MB
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